Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") governs all refunds and cancellations for services provided by Vantage Acquisition LLC ("Vantage", "we", "us", or "our"). By signing the Referral Agreement and purchasing any plan, you agree to the terms below. Refunds are available only under the specific circumstances described in this Policy and are strictly limited to those circumstances.

Cancellation Policy

To request a service cancellation, send a written request by email to hello@vantageacquisition.us and we will process it in accordance with the Referral Agreement. For the monthly partnership plans (Accelerate and Dominate), you must provide written notice at least 15 days before your next renewal date to avoid being charged for the following month; cancellation requests received fewer than 15 days before renewal take effect at the end of the following billing cycle. Cancellation of a plan does not automatically entitle you to a refund; refund eligibility is determined solely by the terms of this Policy.

Plan-Specific Refund Eligibility

Refund eligibility, and the earliest date a refund may be processed, depends on the plan you purchased:

• Launch: Non-refundable. The Launch plan is not eligible for a refund under any circumstances.
• Scale: Eligible after 120 days, with a 6-month closing guarantee. A refund may be requested after 120 days have elapsed from the execution of the Referral Agreement, where the conditions in this Policy are met. This applies to the Eligible Circumstances described below (for example, if Vantage fails to deliver any leads within 90 days of the Referral Agreement being signed) as well as to the closing guarantee (if no client closing occurs within 6 months of the Referral Agreement being signed). In every case, all other conditions of this Policy must be met.
• Growth: Eligible after 150 days. A refund may be requested only after 150 days have elapsed from the execution of the Referral Agreement, and only where the conditions in this Policy are met.
• Accelerate & Dominate: Initial fee only, subject to the closing guarantee. Only the one-time initial buildout fee is refundable, and only if either (a) the applicable closing guarantee (at least one closed client within 90 days of the Referral Agreement being signed) is not met, or (b) no leads are delivered within 30 days of the Referral Agreement being signed. All recurring monthly fees are non-refundable. In either case, no refund will be processed before 90 days have elapsed from the date the Referral Agreement is signed, and a refund is available only if the agent/broker has remained an active client and worked with Vantage Acquisition LLC continuously for at least 90 days (3 months); any pause, suspension, or lapse in the engagement voids refund eligibility.

Eligible Circumstances for a Refund or Replacement

Where a refund circumstance is met before the plan's applicable eligibility period expires, the refund request may be submitted only after that eligibility period has elapsed.

Outside of the plan-specific terms above, refunds and replacements are limited to the following circumstances. The Launch plan remains non-refundable under all circumstances; where a circumstance below is met, a Launch client is entitled to lead replacement only, and not to a refund.

1. Failure to Deliver Leads. If Vantage fails to deliver any leads within 90 days from the execution of the Referral Agreement.
2. Inaccurate Lead Information. If a lead provided contains materially false or inaccurate information, the agent/broker will first be supplied with a replacement lead. If no replacement is provided within one month, the agent/broker may request a refund.
3. Acceptance of Leads Outside Preferred Location. If the agent/broker agrees to receive leads from zip codes or areas outside their preferred location, such leads will be considered part of their monthly allocation and will not be eligible for refund or replacement.

Reporting & Timely Notification

The agent/broker must report any concerns regarding lead quality, inaccuracy, or exclusivity within 48 hours of referral acceptance. All concerns must be submitted in writing to hello@vantageacquisition.us. Failure to report an issue within 48 hours will result in the lead(s) being deemed satisfactory and ineligible for refund or replacement.

Refund Request Process

1. Initial Reminder. In the case of a failure to provide leads, the agent/broker must first send a written reminder to Vantage Acquisition LLC requesting the provision of leads. If leads are not provided within one month of that reminder, the agent/broker may submit a refund request.

2. Issue Reporting & Resolution. For inaccurate leads or leads accepted outside the preferred location, the agent/broker must provide written notice and supporting evidence within 48 hours of lead acceptance. Vantage Acquisition LLC will attempt to replace the lead(s) within one month of the report date. If a replacement is not provided, a refund request may then be submitted.

General Terms

• No refund will be processed before completion of the applicable eligibility period for your plan (120 days for Scale, 150 days for Growth, and 90 days for Accelerate and Dominate) from the execution of the Referral Agreement. The Launch plan is non-refundable.
• Refunds on the Accelerate and Dominate plans require that the agent/broker has worked with Vantage Acquisition LLC continuously for at least 90 days (3 months). Any pause, suspension, cancellation, or lapse in the engagement during that period voids refund eligibility.
• On the monthly Accelerate and Dominate plans, if Vantage Acquisition LLC terminates the engagement due to client breach, non-payment, or violation of these Terms, all fees paid are non-refundable.
• Refunds will only be issued back to the original payment method used at the time of sign-up.
• All refund requests must be submitted in writing to hello@vantageacquisition.us.
• Vantage Acquisition LLC reserves the right to review, validate, and approve refund claims before processing.
• Refund eligibility is strictly limited to the circumstances described in this Policy.
• A change of mind, voluntary withdrawal, or failure to sign the Referral Agreement/Contract does not qualify for a refund.